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Properties

Accommodations

Booking Policy

Points to consider before booking[TOP]

Maldives Exotic Collections Pte Ltd is the first Online Travel Agent (OTA) in the Maldives, offering the leading resorts, hotels and guest houses in this island nation. The properties featured on our website are direct contractual partners. Our Head Office is based in the capital city of Male’, enables us to be in regular close contact with all listed properties and to ensure that our Travel Consultants are well experienced and informed. As an independent, privately held company we are able to provide prompt service and unbiased information to discerning travellers from around the world. We strive always to exceed expectations, not merely to meet them.. When planning your dream holiday in the beautiful Maldives, please note the following important points before booking.

Peak Season[TOP]

Please note that the fluctuation of prices during different seasons reflects changes in demand. The Peak Season, 5 December to 26 January and 21 March to 15 April, is the busiest period with the highest demand of the entire year. The usual high-season periods are from 27 January to 20 March and 16 April to 15 May. During these times, rooms get booked several months in advance. In addition, properties may apply particular conditions at this time, such as a deposit (which may be non-refundable in some cases) or a compulsory chargeable festive/Gala dinner at Christmas/New Year, all of which will be advised at the time of booking. Moreover, some suites, villas and other premium room categories tend to be sold out many months in advance. Therefore, we recommend guests to book well in advance, with a minimum of 180 days, to avoid disappointment. Low season normally starts on 16 May and ends on 04 December. Please note these dates are approximate and may vary depending on the property.

Minimum Nights[TOP]

Minimum night requirements usually apply during peak/high season (ref. 1.1), based on resorts’ discretion and might therefore vary. For the Peak Season during the Christmas and New Year period usually 10-14 nights apply. For Easter a minimum stay of 7-10 nights might be required. If applicable, these will be advised at time of booking.

Meal Plan Options[TOP]

Most rates are quoted to include bed and breakfast (BB), and very few on a room only basis. If you are travelling on a limited budget, we would recommend booking a meal plan - half board (HB) or full board (FB) - for a fixed extra charge. Half board consists of two meals per day, usually breakfast and dinner (some resorts offer lunch as an option too), full board of three meals per day: breakfast, lunch and dinner. Usually all meals (as part of BB, HB and FB) are to be taken at the resort’s main restaurant (often buffets). Increasingly, some resorts offer a Dine around (DO) option for a surcharge. Some à la carte dishes may be charged extra (e.g. Caviar, lobster). Beverages are normally not included under most meal plans. There will be no refund for unconsumed meals. The advantage of bed and breakfast is that you are free to enjoy lunch and/or dinner at any restaurant while being charged for consumed meals only, but costs can be significantly higher than those of a fixed meal plan. Many of our partner resorts offer in-room dining, with the menu available in your room, which is normally not included in any meal plan and will thus be charged separately, sometimes subject to an additional surcharge. Please advise your personal Travel Consultant at the time of booking of any special dining arrangements (e.g. Vegetarian, diet requirements, non-alcoholic, food allergies etc.).

Children[TOP]

Some resorts are more suitable for children than others because of their specific concept and the kind of facilities on offer (e.g. Kids Club, kids’ pool, baby-sitting service, family villas). With regards to safety aspects, over-water villas, for example, are not advisable for younger children and most of the resorts do not accept children in this villa category. However, some resorts make exceptions, if you sign a disclaimer. The minimum age required will differ from resort to resort. Kindly note that a child aged 12 years and more is usually considered as an adult with regard to room rates and meal plans, but the child policy and age criteria will differ from resort to resort. For this reason we urge you to inform us about your children’s age before making a booking. Our professional Travel Consultants will be pleased to advise you on the best available options.

Groups[TOP]

Normally, bookings for a minimum of 4 rooms or more are considered a group booking. Depending on availability and season, special rates might apply. Your personal Travel Consultant will inform you of possible options at the time of booking.

Room Availability[TOP]

Since we are based in the Maldives, we are able to better advise you on the availability of rooms at our partner resorts at the time of your request without facing the usual problems of time difference and distance. Please note we will not be holding any room reservations on your behalf unless you receive a written confirmation from us.
Unconfirmed Availability: The booking engine allows you to make a provisional reservation and upon confirmation by the resort will send an email notification for payment. Usually, twelve (12) hours is the fixed response time for the resort to confirm the booking. However, in most cases our Travel Consultants will be able to get it confirmed within a couple of minutes or hours as we are based in the Maldives and are able to liaise regularly with resort reservations departments.
Confirmed Availability: You will not have to wait to get a confirmation from the resort and can instantly complete the booking and payment process.

Website[TOP]

Every effort has been made to ensure the accuracy of descriptions and information featured on our website. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed because of weather conditions, lack of demand or for hotel maintenance, renovation, or any other factors beyond our control. We kindly advise you to check any crucial details with your personal Travel Consultant at the time of booking. If you are booking in advance, your personal Travel Consultant will keep you posted on upgrades etc., if applicable. To protect your privacy our website is protected by globalsign, the leading SSL Certificate Authority in the world, one of the most trusted marks on the Internet which helps companies and consumers all over the world to engage in trusted communications and commerce. Please refer to data protection and privacy for further details (ref. 1.10).

Rates[TOP]

Rates featured on our website are per person, per night in Unites States (US) Dollars, if not stated otherwise. All the listed rates do not include 10% Service Charge, 12% TGST and Bed Tax (until 30th November 2014).

Personalised Quote/MEC Invoice[TOP]

Our Travel Consultant will send you a personalised quote based on your preferred travel dates, indicated budget and additional information/preferences provided. You will receive a limited number of offers since these will be already the ones best suiting your requirements and preferences. Our prices stated in your personalised quote are usually valid for 14 days unless stated otherwise. Once you confirm one of the quotes, we will process your booking. You will receive a booking confirmation, MEC (Maldives Exotic Collections) pro forma invoice and payment receipt accordingly as soon as we have received your written consent to the booking confirmation as well as the verified pre-payment as per Section 3. Our MEC pro forma invoice will mention all the services you have booked and prepaid to Maldives Exotic Collections Pte Ltd. Please note that you are required to settle any additional services (if any), not quoted in our MEC pro forma invoice, directly with the resort.

Data Protection and Privacy[TOP]

We request your personal data for the sole use of processing and finalising your reservation. Any information provided will be treated with the utmost confidentiality. Therefore, this data will only be used for the purposes of carrying out bookings and communicating with our partner resorts in respect of your booking. To this extent, you authorise Maldives Exotic Collections Pte Ltd to use your data and disclose it to our partner resorts or third parties providing services requested by you. Being accredited by globalsign, the leading SSL Certificate Authority in the world, you can rest assured that your personal data is transmitted securely while using our website.

Travelling Incognito/Discreetly[TOP]

If you wish to travel incognito/discreetly, we offer a special booking service where your real name is only revealed to designated members of our and the resort’s senior management team. Due to government legislation, every hotel/resort in the Maldives requires complete details of all travellers for Bed Tax purposes. For this reason we require time to prepare the documents accordingly.

Professional Team[TOP]

We are able to conduct site inspections and organise familiarisation trips to all our partner resorts on a regular basis. This first-hand experience and knowledge about the resorts’ facilities and services enables our Travel Consultants to assist you in finding the most suitable resort for your personal dream holiday in the Maldives.

Working Hours[TOP]

Our working hours are daily 9:00am to 10:00pm (UTC/GMT +5 hours), 7 days a week. If you let us know the most convenient time for us to call you, our well-versed Travel Consultants will be happy to call you and discuss your travel requirements with you personally in more detail. In case your personal Travel Consultant is off duty and you need assistance urgently, you may contact any of our other Travel Consultants and they will be more than happy to assist you. Hotline number: +960 300 30 55 or [email protected]. In order for us to provide a smooth service and to look up your records without delay, please mention your booking reference when calling. You can also use the live chat (support) feature to start a conversation with our Travel Consultants for any assistance required.

Booking[TOP]

Rooms are subject to availability at the time of booking where there is confirmed availability; reservations can be made on the website in a few moments. Where availability is unconfirmed, there will be a short delay while we wait for approval of the booking from the resort. If you prefer to book discreetly, please email us at [email protected]. A written booking confirmation will be sent to you only when we have received and verified your payment. For last minute bookings, we strongly recommend the use of a Visa/mastercard for immediate verification of your payment since rooms can sometimes be on hold for as little as 12-24 hours, depending on season and availability, which will be advised upon booking. Please note all other modes of payment (e.g. By American Express, telegraphic transfer/bank wire, Internet banking) take 3-7 banking days to be verified by our Finance department since banks in the Maldives are closed on Fridays and Saturdays in addition to public holidays. Please refer to Section 4 and visit http://www.maldive.com/en/reservationor further information.

Requests for Specific Room Number[TOP]

The room allocation is a complex process, solely managed by the resort according to its internal procedures. We are therefore unable to guarantee allocation of a specific room or location. However, we will do our best to fulfil your request by discussing with the resort. Please note that the earlier we are advised of any such special requirements, the greater the possibility of success.

Resort Check-In/Check-Out[TOP]

Check-in and check-out times are determined by the resort but, in general, check-in time is 14:00 hrs (2pm) and check-out time is at 12:00 noon. The actual times will be advised at the time of booking. It is not possible for the resort to confirm early check-in or late check-out in advance since this depends on availability (transfer timings of the in-house guests) on that particular day. The only way to guarantee early/immediate access to your room or to keep it longer on your departure day (according to your international flight timings) is to book the room one day in advance. Similarly to avoid uncomfortable waiting times at the resort’s lobby or at the Airport, with limited or no access to rest or changing rooms especially, if you are travelling with children. Should you wish a guaranteed early check-in or late check-out, please let us know, so that arrangements can be made accordingly. Alternatively, you can request for an early check-in upon arrival and/or late check-out on the day of your departure directly at the resort which is then subject to availability at that time. The following charges will apply for late check-out:

Late Check-Out Charges[TOP]

To keep the room until 18.00 hours (6pm): 50% of the room rate (subject to availability at the time) To keep the room after 18.00 hours (6pm): 100% of the room rate (subject to availability at the time) Late check-out charges must be paid directly to the resort. If you require any assistance then speak to one of our Travel Consultants..

Booking Amendments[TOP]

Booking amendments depend on availability at the time. Any booking amendment will result various modifications; airport transfer, voucher and other documentary changes for example. For this reason, there will be an administration fee of USD 150 per change after receipt of booking confirmation, for any changes that affect arrival and departure dates, room types, number of persons or other administrative changes The administration fee is not applicable for minor changes such as a change of meal plan or an upgrade from joint to private transfer. Depending on the amendment details, these changes might result in higher booking costs than previously anticipated.

Health[TOP]

If you have significant allergies or chronic medical problems, please inform us as soon as possible prior to confirmation of the booking. Some of our partner resorts have a doctor on resident on site, providing limited medical services. If the resort does not have its own doctor, there will be access to a nearby resort with a doctor. Our partner resorts are not specifically designed for handicapped people. Please inform us as soon as possible and not later than 7 days prior to your arrival, if you require a wheelchair or additional assistance upon your arrival/departure. In general, Maldives has reasonable medical services, pharmacies, a large government hospital and a smaller private hospital in the capital city of Male’ providing a broad range of medical services and catering for emergencies. In the event of diving emergencies there are two decompression chamber facilities in the Maldives’ islands, one at Bandos Resort (fifteen minutes by speedboat from Male’) and the other at Kuramathi Island Resort (one hour by speedboat and about twenty minutes by air taxi from Male’). If you are on medication, please ensure to bring adequate supplies of all medications in their original containers, clearly labelled. We recommend carrying a signed, dated letter from your primary physician describing all medical conditions and listing all medications, including generic names. If carrying syringes or needles, please be sure to carry a physician's letter documenting their medical necessity. Please pack all medications in hand luggage and carry a duplicate supply in the checked luggage. If you wear glasses or contact lenses, please bring an extra pair. Although yellow fever is not a disease risk in Maldives, the government requires travellers arriving from countries where yellow fever is present (Africa, Central and South America) to present proof of yellow fever vaccination. For current information please consult official resources such as the WHO (World Health Organization) website prior to travel. Please refrain from drinking tap water at the resort as it is not intended for drinking.

Transfers to/from the resorts[TOP]

The Maldives archipelago is made up of about 1190 islands scattered across the Equator in the Indian Ocean. The capital island, Male’ is a short boat ride away from the main airport. The unique geography has led to the development of over 100 resorts, each on its own island, and a growing number of hotels and guest houses. The unique geography also presents unique challenges for transport within the islands. We depend on speedboats, seaplanes or domestic flights to bring you to your dream resort. The transfer modes to/from the resort islands and the duration of the transfers vary because of their respective distance to Ibrahim Nasir International Airport (INIA), the main International Airport near Male’, and will be advised upon booking. We require your international flight details at least 7 days prior to arrival to organise the transfers accordingly. Below are the available transfer options in the Maldives.

Private Transfer If you book a private transfer (usually originating from/to INIA), you are not required to wait for other passengers or to stop along the way to drop off other guests.. Instead, you have immediate access to your private speedboat or seaplane according to your personal travel itinerary, all tailored to your specific needs. We recommend a private transfer; in particular, if you are staying at more than one resort, to save time by avoiding a trip to the main airport to change boats for the next destination Moreover, it will guarantee you maximum privacy and comfort. Your personal Travel Consultant will be pleased to advise you on private transfer options and costs involved.

Combined Transfer[TOP]

Unless clearly stated otherwise, all transfers refer to combined transfers originating from or to INIA. Combined transfers normally accommodate a group of passengers arriving or departing at or around the same time. Therefore, combined transfers might include waiting time for other passengers who might be arriving on different flights, varying between few minutes and, very rarely, even hours. Kindly respect the scheduled, confirmed transfer timings. The resort reserves the right to book you on a later transfer (additional charges might apply) if you are not on time, since other passengers will be waiting. If there is no other combined transfer available later, you will have to wait (subject to availability at the time) and pay for a private transfer charged additionally. Furthermore, stop overs are sometimes necessary to pick up or drop off passengers at other islands along the route. The time of your departure from the resort will depend on the resort’s transfer departure schedule in line with international airline timings; the resort will inform you accordingly on the evening prior to your departure.

Combined Speedboat[TOP]

For many, the serene speedboat transfer over crystal clear water to the resort island is the first highlight of the holiday. The transfer time varies from 10 minutes to 2 hours, and bookings are subject to availability. Speedboats are equipped with sun roofs, the latest GPS navigation systems and life jackets. There are no luggage limitations and travelling at night is possible.

Combined Seaplane[TOP]

A quick and smooth way to travel, a seaplane transfer allows a unique way to see the beautiful azure panoramas of the Maldives from above. The seaplane, seating up to 15 passengers, does not travel during the night but normally from 6 am to 4 pm. Depending on the resort’s location the scenic flight takes between 15 minutes to 1 hour. The flight will either be direct or “hopping” between islands in an atoll (group of islands) to drop off or pick up passengers along the way. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person.

Combined Domestic Flight[TOP]

The air conditioned propeller airplanes used for domestic flights are bigger than the seaplanes, each seating 16 to 75 passengers. A domestic flight might be required to reach more secluded island resorts e.g. Island Hideaway. For example, it takes 50 minutes from INIA to Hanimadhoo Island Airport followed by a 20 minute speedboat transfer to the resort. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person.

Payment policy[TOP]

Valid from 01 November 2014 The following scale of charges will be payable upon receipt of booking confirmation. Reservation (N/A) Confirmed Bookings (100% upon confirmation) N/A: not applicable

Types of payment[TOP]

Kindly note that we require prepayment (please refer to Section 3 for further details) to process an online booking. You will receive the booking reference i and summary as soon as the payment is processed. If you want to book with us discreetly/incognito then our Finance Department always issues a payment receipt once the payment is verified and received. Please note that except for Visa or mastercard, where the payment can be verified immediately, all other modes of payment (e.g. American Express, telegraphic transfer/bank wire, Internet banking) take 3-7 banking days to be verified by our Finance Department. Since banks in the Maldives are closed on Fridays and Saturdays (not Sundays) in addition to public holidays, the total time taken might vary. Kindly visit http://www.maldive.com/en/reservation/ for further information including information for payment by credit card. Please note that we are unable to accept debit cards or personal cheques. Furthermore, we strongly discourage cash payments. Please find below the possible modes of payment.

Telegraphic Transfer/Bank Wire[TOP]

Please find below our bank details: In favour of: Maldives Exotic Collections Pte. Ltd. Beneficiary Bank: DBS Bank, Singapore Account No.: 1049008347 All bank charges are to be borne by the originator of the remittance. Please fax (+960 300 3066) or email a copy of the remittance to our Finance Department at: [email protected] (telephone number: +960 300 3055) and kindly inform your personal Travel Consultant in order to complete your booking records. As mentioned above, our Finance Department will take 3-7 banking days to verify your payment.

Credit Cards[TOP]

We accept the following credit cards: VISA, mastercard, and American Express. Please note that only VISA and mastercard currently allow immediate confirmation of payment received.

Electronic Payments[TOP]

The website supports payment by paypal or smoovpay. Please note that these methods also require 3-7 banking days for confirmation of receipt.

Arrival/Departure at Ibrahim Nasir International Airport (INIA)[TOP]

Ibrahim Nasir International Airport (INIA) is located on a separate island called Hulhule, a 10 minute boat ride from Male’, the capital island of Maldives. Owing to government legislation, every hotel/resort requires complete details of all travellers. If you wish a smooth check-in, please provide us with these details upon booking, so that we can arrange for pre-registration to save you time upon check-in at the resort. Kindly advise us prior to your arrival whether you are travelling with several pieces of luggage in order for us to arrange for your personal porter. Please find below further details about your arrival and departure at INIA, in addition to import/export regulations, ref. 7.9 and 7.10.

Visa/Passport[TOP]

In the vast majority of cases, you will receive a tourist visa valid for maximum 30 days upon arrival at Ibrahim Nasir International Airport. Moreover we will process any extension upon request subject to applicable visa fees as imposed by the government at the time. For your ultimate convenience your presence at respective authorities is therefore not required. Passports must be valid for the period of the intended stay. All visitors must hold tickets and documents for their return or onward journey upon entry to the Maldives.

Import Legislation Upon Arrival[TOP]

The following items are prohibited to be imported to the Republic of Maldives: pornographic literature, idols of worship, pork products and certain other animal products, explosives and weapons, alcoholic beverages. Please note: Drugs are strictly prohibited. The penalty for importing drugs for personal or other use is life imprisonment. Animals require a veterinary certificate but pets are not accepted at the resorts. If possible, put all liquid items in your check-in baggage. This includes water and other drinks, creams, sprays, pastes and gels. In your hand luggage liquids, gels and aerosols are only allowed in individual containers of 100 ml, so that all containers will fit comfortably in one, transparent, re-sealable bag no larger than 20 cm x 20 cm (e.g. A freezer bag).

Export Legislation upon Departure[TOP]

The following may not be exported in any form: tortoise and turtle shells and products made of turtle shell (the Government has banned the killing of turtles) and black coral in whole form.

Hotel/Resort Voucher [TOP]

You will receive an automated email from our booking engine once the payment process has been completed. This email should contain the payment details and Booking Reference. Keep the Booking Reference with your at all times as it will be used for identification by our Travel Consultants. In order to guarantee easy access to your records during your stay, please ensure you keep the Booking Reference safely with you during your transfer to present it upon check-in at the resort.

Early/Late Arrival and Departure[TOP]

Because of the geographical isolation of the resort islands in the Maldives (ref. 2.), it is extremely difficult to arrange for accommodation at the last minute. If you arrive in Male’ on a night flight, and speedboat transfer is not possible because of distance from the airport, we can book a night’s stay directly at the Airport Hotel, at a hotel in Male’ (10 minutes boat ride away from the airport) or at a resort located within 15 minutes by speedboat from the airport, all subject to availability and billed additionally. If you arrive on an early morning flight in Male’, it is necessary to reserve the room one day in advance to guarantee early access. This might be necessary, especially, if you are travelling with children. For more details please refer to 1.15. Your personal Travel Consultant will be happy to assist you in finding the best available option for you.

Cancellation policy[TOP]

We currently do not accept cancellations. Please note that, because of contractual arrangements, we currently do not offer refunds in the event of cancellation. We strongly advise you take travel insurance to cover this possibility. Our personal Travel Consultants will be able to offer you advice on this if necessary.

No-Shows[TOP]

No-shows will be charged 100% of the invoice amount and no refunds will be possible. Please ensure your travel insurance policy covers this possibility.

Unexpected Departures[TOP]

Unexpected departures are treated as a cancellation and 100% of the total booking value for the unused nights will be charged.

Refunds[TOP]

Cancellations are not accepted at this time (please see above). However, we are working with our travel partners to allow for limited cancellations and refunds under exceptional circumstances, and this information will be updated at this time.

Miscellaneous[TOP]

Please ensure you read the terms and conditions of this booking policy (ref. 1.-7.10) which apply and you fully agree to when booking with Maldives Exotic Collections Pte Ltd.

Registration No.[TOP]

Company No. C-0079/2013 registered with the Ministry of Economic Development & Trade, Republic of Maldives

License No.[TOP]

Licence No. 88-LU/TA/2013/33 issued by the Ministry of Tourism & Civil Aviation, Republic of Maldives. The company is operating under the Maldives Tourism Act (Law No. 2/99)

Jurisdiction[TOP]

It is expressly agreed and declared that the proper law governing any agreements between us is the law of the Republic of Maldives, that any disputes, actions or other matters arising hereunder shall be determined in a court of law in the Republic of Maldives in accordance with the laws and procedures of the Republic of Maldives.

Banks [TOP]

BML: Bank of Maldives

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