Maldive.com is committed to protecting all your personal information. We want our services to be safe and enjoyable environments for everyone to use. This site aims to help you to understand what information we might collect about you and how we use it.
When you make a reservation, you are asked for your name and email address. You might also be asked for your home address, telephone number, payment information, the names of guests travelling with you and your preferences for your stay.
When you visit our websites, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation.
We may also receive information about you when you use certain social media services.
Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
Customer service: Sharing your details with our global customer service staff allows us to respond when you need us – including helping you find appropriate accommodation and responding to any questions you might have about your reservation. Please note information will be shared only where relevant and necessary to provide you with the services you require.
Guest reviews: We use your contact information to invite you by email to write a guest review and provide us with feedback after your stay. This can help other travellers to choose the accommodation that suits them best.
Marketing activities: We also use your information for marketing activities, as permitted by you. For example: When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. We may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the ‘Unsubscribe’ link in each newsletter.
Based on the information you share with us, individualised offers may be shown to you on the Maldive.com website, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Maldive.com website, or third-party offers or products we think you might find interesting. If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: We may need to respond to and handle requests you have made.
If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Maldive.com. We may also send you other material related to your reservations, such as how to contact Maldive.com if you need assistance while you are away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through Maldive.com.
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Maldive.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Maldive.com uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with Maldive.com. When you register with a social media app, you will be told which information will be shared with Maldive.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.
We may also enable you to sign in to Maldive.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
In certain circumstances, we may share your personal data with third parties. The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you have booked. This may include information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking. This information may also be used by Maldive.com or the accommodation providers to give you personalised offers related to the reservation. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. Business partners: We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.
We will maintain reasonable measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction.