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Frequently Asked Questions

What does the room price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the Accommodation. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee your reservation with most hotels. The card used for the reservation will need to be produced at check-in. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. During check-in you should present a consent letter containing credit card holder’s contact address and reachable telephone numbers duly signed by the credit card holder. The consent letter should clearly mention the credit card number used for reserving your stay, as also duly and irrevocably authorize your stay

How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the Booking ID and your details. We also send you a confirmation email with all your booking information. Please check and verify that the information is correct and let us know if there are any discrepancies or errors.

Can I cancel or change my reservation through Maldive.com?

Yes, it’s easy. You can cancel by calling us. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the notices and policies column.

Where can I find the hotel’s telephone number and/or email address?

After booking, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation and in the confirmation email.

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available accommodation(s). The displayed rates indicate daily rates and does not include taxes.

I am entering my credit card details, when will I pay?

The payment process for your stay varies based on the individual hotel and availability status.. You can check how you will be charged for your stay in the ‘Hotel Policies’, in the room description under ‘Conditions’ and in your booking confirmation.

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the Maldive.com property detail page and in your confirmation email.

We have children; can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:

  • Added costs for children, if any, are not included in the reservation price.
  • During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
  • We advise calling our Travel Consultants prior to arrival to obtain confirmation of your request. You will find the contact information in your confirmation email. Please note that, while your Travel Consultant will try to secure your request, there are no guarantees for this, as it depends entirely on the policies and availability of the individual property.

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